Shipping Policy
Tracking
Your tracking number will be automatically emailed once your order is processed and shipped. Tracking numbers will not be available by phone and may only be requested via email. To request your tracking, Click Here to contact us by email; please be sure to include your name or order number.
Processing Time
We strive to ship your order within 1 to 2 business days from receipt of payment, Monday through Friday, excluding observed holidays and weekends. PocketBikeParts.com / World Ventures Corp. cannot be held liable for delayed shipments caused by an act of god, such as bad weather or any other event that we cannot control. If under some unusual circumstance, your order takes longer than 48 hours to leave our warehouse, we apologize.
Free Shipping
Free shipping applies to orders over $199 and refers to standard ground shipping within the 48 contiguous states. Oversize packages (heavyweight) may be subject to additional shipping fees, if this occurs, you will be notified of the balance due as soon as possible. Items that are considered to be oversized/heavy weight include Tires, Body Kits, and Batteries, but are not limited to these products.
PO Boxes, APO or FPO's
UPS shipping is unavailable to PO Boxes, APOs, or FPOs. Please select USPS when shipping to PO Boxes, APOs, or FPOs to avoid any delay in your shipment.
USPS
The USPS Priority Mail can take up to 7 business days to be delivered. The transit times of 2-3 days as stated by the post office depend on your local post office and are not guaranteed. USPS First Class Mail can take 7-10 business days, depending on your local post office. Since USPS cannot be tracked in real-time, sometimes tracking numbers will not be updated until the package reaches a major hub. USPS has been known to reuse its tracking numbers at times, so if the order is tracking incorrectly, try re-tracking it at a later time.
You can view the USPS terms stating they do not guarantee Priority Mail service on their website "Priority Mail FAQs" on line 5)
https://www.usps.com/making-priority-mail-better.htm
UPS
UPS Ground shipping is estimated to take between 2-7 business days depending on the destination (see UPS transit time chart below). Transit time does not include the 1-2 days of order processing. When selecting UPS Overnight, 2nd Day, or Express Saver/3 day, UPS does not include the day the order is picked up in the transit time estimate. If you select an express shipping option, we will make every effort to expedite your order quicker, but we cannot guarantee that it will be processed before the above-mentioned 1-2 business days.
UPS Transit Time Chart
Processing times are not included in transit times and must be considered when estimating delivery dates.
Incorrect Address or Typo's
PocketBikeParts.com / World Ventures Corp. will not be responsible for paying reshipping fees for errors that are no fault of our own. The customer is responsible for assuring that the shipping address on order is correct. Any orders returned due to an address error, such as an undeliverable address, will be the responsibility of the customer to pay any reshipping fees.
Shipping Delays / Out of Stock Items
Shipping delays may be caused by natural disasters or errors made by a shipping company. A freight carrier may delay a shipment for reasons uncontrollable by us; therefore, in the event of such a delay, we cannot be held responsible. In order to ensure your order arrives promptly, please ensure that your shipping information is correct. In the event a shipment is returned due to an incorrect address provided by the customer, the customer will be accountable for shipping costs. If an item is back-ordered, the order will be held in "Back Order" status and will be shipped immediately upon arrival. Back Orders are generally filled within 2-5 business days. If a back order is going to take longer to restock, you will be notified via the email you provide. If no email were provided, we would attempt to reach you by phone with the phone number on your account.
Missing Item
If there is an item missing from your order, we must be notified via email within three days of receipt of the order. No exceptions, so please check your order as soon as it is delivered.
Damaged Item
If your item(s) arrives damaged, you must keep the box in its original condition and contact us via email or phone within three business days. The shipping company may want to inspect the package to confirm the damages. Please keep the original box and all packing materials so that we can file an insurance claim with the shipper. We will send out the replacement item(s) within 1-2 business days after receiving your notification.
International Shipping
International orders may require further verification, which may cause order processing delays. For faster processing, select PayPal as the payment method and ship to an address that is Confirmed with PayPal. To avoid shipping delays or for questions, please contact us. Also, note that Free Shipping is only for orders in the 48 contiguous United States. International shipments may be charged additional fees by certain carriers, the customer is responsible for any tariffs, taxes, etc., imposed by their country. Some International orders shipped via USPS Priority Mail may not be traceable, but delivery is usually within 7-10 business days. International First Class Mail orders are not traceable and sometimes take over 2-3 weeks to deliver.